RFPs are alreadya grind. For BillingPlatform's Solutions Engineering team, they had becomesomething worse: a recurring reminder that their tooling wasn't keeping up.
The core problemwas answer quality. AI-generated responses were coming back incomplete,off-target, or blank — and because the gaps weren't always obvious, there wasreal risk of SEs submitting answers that didn't hold up. The workaround becamepulling content into general-purpose AI tools. That helped, but it created itsown issues: fragmented workflows, inconsistent outputs, and real questionsabout whether sensitive RFP content should be running through public AIplatforms at all.
Layered on top ofthat was a licensing structure that felt punitive. Every new integrationrequired a new license. Costs kept climbing. And when renewal came around, theteam was being asked to pay more for a platform they'd already outgrown.
Meanwhile, the SEteam — lean by design and high-value by necessity — was getting pulled intoevery RFP cycle just to keep quality from slipping. That's not a sustainablemodel for a team whose time is better spent on strategic, customer-facing work.
"Arphie's helped enable the holy grail for us — giving AEs the ability to lead and drive the RFP process, and letting us deploy SE time in other valuable ways."
Brian Dingman, Vice President, Solutions Engineering
BillingPlatform ran a direct comparison between Arphie and their existing platform. It didn't take long to see the difference.
Answer quality was the first thing that stood out. Where the old tool returned thin or incomplete responses, Arphie pulled from multiple knowledge sources and produced answers that were detailed, on-point, and actually usable. The gap was obvious in the trial, and it only widened in practice.
The licensing model was a relief. Connecting to additional knowledge sources didn't trigger a new fee. For a team that had been nickeled and dimed on every integration, that alone was significant.
And the access model changed who could be in the room. Instead of limiting RFP work to SEs,Arphie made it practical to bring AEs into the process — not as observers, but as owners.
The biggest shift wasn't a number. It was organizational. AEs are now loading RFPs into Arphie and driving the process with minimal SE involvement. For a Solutions Engineering team that had been a required stop on every deal, that's a fundamental change in how the organization operates.
Quality went up at the same time effort went down — which isn't how these things usually work. The agentic rewrite feature played a big role in that, particularly on long questionnaires. As Brian Dingman puts it: "Previously, by the time the team gets to the end of a 500 or 1,000-question RFP, the detail and effort naturally becomes less rich. With Arphie, I can type in some key facts, hit rewrite, and it becomes a polished answer."
The accuracy numbers reflect it. BillingPlatform went from using roughly half of AI-generated answers without rework to clearing 90%+ on most RFPs. That's not a marginal improvement — it's a different category of tool.
One other thing matters here, especially in enterprise sales: trust. Arphie runs on gated AI models with Zero Data Retention agreements, which means sensitive RFP content stays protected. That's not a given with general-purpose AI tools, and for a company selling into enterprise accounts, it's not a small thing.
Switching to Arphie usually takes less than a week — and your team won't lose any of your hard work from curating and maintaining your knowledge base and/or content library on your previous provider. The Arphie team will provide white-glove onboarding throughout the process of migration.
Arphie takes security extremely seriously. Arphie is SOC 2 Type 2 compliant, and employs a transparent and robust data protection program. Arphie also conducts third party penetration testing annually, which simulates a real-world cyberattack to ensure our systems and your data remain secure. All data is encrypted in transit and at rest. For enterprise customers, we also support single sign-on (SSO) through SAML 2.0. Within the platform, customers can also define different user roles with different permissions (e.g., read-only, or read-and-write). For more information, visit our Security page.
Customers switching from legacy RFP or knowledge software typically see speed and workflow improvements of 60% or more, while customers with no prior RFP software typically see improvements of 80% or more.
Arphie enables customers to achieve these efficiency gains by developing patented, advanced AI agents to ensure that answers are as high-quality and transparent as possible. This means that Arphie's customers are getting best-in-class answer quality that can continually learn their preferences and writing style, while only drawing from company-approved information sources. Arphie's AI is also applied to content management streamlining as well, minimizing the time spent on manual Q&A updating and cleaning.
