Arphie is dedicated to safeguarding your data by ensuring its confidentiality, integrity, and availability. We have established a robust and transparent data protection program as a core aspect of our commitment to prioritize our customers.
Arphie is evaluated annually via a SOC 2 Type 2 audit conducted by an independent firm, ensuring multi-level customer protection.
Arphie has custom enterprise agreements in place with leading AI model providers, including OpenAI and Anthropic, ensuring an additional layer of protection and peace of mind for our customers.
We host customer data on cloud infrastructure providers that are also SOC 2 compliant. Our web servers and databases are strategically load-balanced across multiple availability zones for enhanced reliability.
Arphie encrypts all customer data, using TLS v1.2 for data in transit and AES256 for data at rest, adhering to the highest industry standards.
For Enterprise customers, Arphie provides single sign-on (SSO) capabilities using Security Assertion Markup Language (SAML) 2.0 and Google authentication. Our platform seamlessly integrates with systems such as Okta, OneLogin, Microsoft Azure, and ADFS.
Arphie undergoes annual third-party penetration testing to ensure the platform is well-protected against attackers. This testing mimics real-world cyberattacks to ensure the integrity and security of our systems and your data.
Customer data is securely isolated using stringent coding standards, thorough code reviews, and meticulous database design. Additionally, each record is assigned a unique customer identifier to enhance data security.
Security is a priority for the entire company. Every year, all employees go through a security training program and follow the best practices for managing customer data.
Arphie's system for managing information security follows the best practices in the industry. This system ensures that working with Arphie is reliable, consistent, and secure for customers.
Switching to Arphie usually takes less than a week — and your team won't lose any of your hard work from curating and maintaining your content library on your previous platform. The Arphie team will provide white-glove onboarding throughout the process of migration.
Arphie takes security extremely seriously. Arphie is SOC 2 Type 2 compliant, and employs a transparent and robust data protection program. Arphie also conducts third party penetration testing annually, which simulates a real-world cyberattack to ensure our systems and your data remain secure. All data is encrypted in transit and at rest. For enterprise customers, we also support single sign-on (SSO) through SAML 2.0. Within the platform, customers can also define different user roles with different permissions (e.g., read-only, or read-and-write). For more information, visit our Security page.
Customers switching from legacy RFP software typically see speed and workflow improvements of 60% or more, while customers with no prior RFP software typically see improvements of 80% or more.
Arphie enables customers achieve these efficiency gains by developing patent-pending, advanced AI agents to ensure that answers are as high-quality and transparent as possible. This means that Arphie's customers are getting best-in-class answer quality that can continually learn their preferences and writing style, while only drawing from company-approved information sources. Arphie's AI is also applied to content management streamlining as well, minimizing the time spent on manual Q&A updating and cleaning.
