ComplyAdvantage, a leading provider of AI-powered fraud and AML risk detection solutions, sought to modernize its RFP and Due Diligence Questionnaire (DDQ) processes. ComplyAdvantage had been utilizing a legacy RFP software solution but found it increasingly challenging to maintain the Q&A database due to the significant manual effort required.
With growing demand and an increasing number of requests, ComplyAdvantage needed an AI-native platform that could automate workflows, improve response accuracy, and eliminate the inefficiencies of their existing system.
“Arphie has been a game changer for our team. By automating key aspects of our RFx process, we have driven a 50% reduction in time it takes to respond to requests while increasing the quality and precision of our responses. This has meant a faster turnaround times and more compelling and accurate proposals for our clients.” - Imam Saygili
After evaluating Arphie alongside their existing legacy RFP software and other AI software vendors, ComplyAdvantage chose Arphie for its key areas, including AI capability, varied data sources, and answer quality.
As part of the rollout, the Arphie team worked closely with the ComplyAdvantage team to identify the best documents and data sources to integrate, ensuring a smooth transition. Given the complexity of regulatory requirements in financial crime prevention, Arphie worked with the team to help structure the knowledge base to ensure responses were both precise and aligned with the product suite that ComplyAdvantage offered.
Together, ComplyAdvantage and Arphie built a scalable solution that made it easy to keep content up to date—eliminating the manual maintenance burden that had plagued their previous system.
“As the adoption of Arphie increases, teams outside of Solutions Consulting are increasingly using Arphie to retrieve knowledge and verify sources of information without the need for a technical team member. This means we are increasingly automating out internal and external responses without increasing our team size.” - Alvin Cheung
ComplyAdvantage has streamlined its RFP and DDQ processes with Arphie, eliminating the inefficiencies of its legacy system. The team now spends 50% less time managing and maintaining responses, allowing the team to spend less time on RFP responses while maintaining a high level of accuracy.
With financial institutions and enterprises relying on ComplyAdvantage’s risk detection solutions, ensuring fast, consistent, and fully compliant responses has become a competitive advantage. By automating workflows and ensuring answers are always up to date, Arphie has not only accelerated response times but also improved collaboration across teams. ComplyAdvantage continues to benefit from Arphie’s AI-driven approach, making it easier to scale operations and adapt to increasingly complex requirements.
Switching to Arphie usually takes less than a week — and your team won't lose any of your hard work from curating and maintaining your content library on your previous platform. The Arphie team will provide white-glove onboarding throughout the process of migration.
Arphie takes security extremely seriously. Arphie is SOC 2 Type 2 compliant, and employs a transparent and robust data protection program. Arphie also conducts third party penetration testing annually, which simulates a real-world cyberattack to ensure our systems and your data remain secure. All data is encrypted in transit and at rest. For enterprise customers, we also support single sign-on (SSO) through SAML 2.0. Within the platform, customers can also define different user roles with different permissions (e.g., read-only, or read-and-write). For more information, visit our Security page.
Customers switching from legacy RFP software typically see speed and workflow improvements of 60% or more, while customers with no prior RFP software typically see improvements of 80% or more.
Arphie enables customers to achieve these efficiency gains by developing patent-pending, advanced AI agents to ensure that answers are as high-quality and transparent as possible. This means that Arphie's customers are getting best-in-class answer quality that can continually learn their preferences and writing style, while only drawing from company-approved information sources. Arphie's AI is also applied to content management streamlining as well, minimizing the time spent on manual Q&A updating and cleaning.
