Front, a customer communication platform that helps teams collaborate efficiently and deliver exceptional service, was experiencing rapid growth. As the company scaled, they saw a significant increase in security questionnaires and RFP requests from customers. With a strong focus on delivering exceptional customer service, Front needed a way to efficiently address security-related inquiries—especially from long-tail customers—without overburdening internal teams. They sought an automated platform that could streamline this process while delivering high-quality responses to all customers, ensuring consistency and efficiency across their growing customer base.
"Arphie has dramatically reduced our security questionnaire completion time from 3 hours to just 30 minutes. This efficiency gain has eliminated bottlenecks and made collaboration between sales and security seamless. With Arphie, we're scaling faster and more smoothly than ever before." - Andersen Yu, Director, Customer Solutions
After evaluating four AI-based solutions to streamline their RFP and security questionnaire processes, Front selected Arphie because it “stood out in every way” – its ease of use, high-quality responses, and ability to streamline both security questionnaires and RFP workflows.
The platform proved valuable not only for the solutions engineering team but also for their security team, enabling them to handle security questionnaire requests more efficiently.
“The Arphie team is just awesome—sharp, responsive, and open to feedback. We’re genuinely happy with the platform; it saves us a ton of time and has become a real asset in our daily work.” - Steve Hackney, Head of Customer Solutions and Services at Front
Since implementing Arphie, Front has significantly reduced the time spent on security questionnaires and RFPs, improving efficiency across teams. The ability to quickly generate accurate responses has saved countless hours, allowing teams to focus on higher-value work. Front has also benefited from Arphie’s continuous product enhancements and dedicated customer support, ensuring the platform evolves alongside their needs.
The SE team has shared great feedback on the platform as well around ease of use and intuitive interface. “I had an absolutely delightful experience just now doing my first questionnaire through [the Arphie] platform. I hadn't gotten around to watching the demos or trainings but the platform was intuitive and got me where I needed with minimal head scratching,” says an SE on the team.
Lastly, the Front team has found collaboration with the Arphie team to be collaborative and rewarding, with quick implementation of feature suggestions. “The Arphie team is just awesome—sharp, responsive, and open to feedback. We’re genuinely happy with the platform; it saves us a ton of time and has become a real asset in our daily work,” says Steve Hackney, Head of Customer Solutions and Services at Front.
Switching to Arphie usually takes less than a week — and your team won't lose any of your hard work from curating and maintaining your content library on your previous platform. The Arphie team will provide white-glove onboarding throughout the process of migration.
Arphie takes security extremely seriously. Arphie is SOC 2 Type 2 compliant, and employs a transparent and robust data protection program. Arphie also conducts third party penetration testing annually, which simulates a real-world cyberattack to ensure our systems and your data remain secure. All data is encrypted in transit and at rest. For enterprise customers, we also support single sign-on (SSO) through SAML 2.0. Within the platform, customers can also define different user roles with different permissions (e.g., read-only, or read-and-write). For more information, visit our Security page.
Customers switching from legacy RFP software typically see speed and workflow improvements of 60% or more, while customers with no prior RFP software typically see improvements of 80% or more.
Arphie enables customers to achieve these efficiency gains by developing patent-pending, advanced AI agents to ensure that answers are as high-quality and transparent as possible. This means that Arphie's customers are getting best-in-class answer quality that can continually learn their preferences and writing style, while only drawing from company-approved information sources. Arphie's AI is also applied to content management streamlining as well, minimizing the time spent on manual Q&A updating and cleaning.
